Is your customer experience everything it should be?

CUSTOMER EXPERIENCE

vs.

CUSTOMER EXPECTATIONS

Your customer is always comparing their experience with you to the last, great customer experience they had - it doesn't matter whether it was with a competitor or a company in a totally different industry.

Expectations are higher. And the customer is in control.

take the cx quiz get started now

align your business strategy with cx strategy

Decide what you want your company to be known for and why you deserve customers' business.

discover the strong and weak points of your cx

Map your make-or-break moments and create a business model that rewards innovation throughout the customer journey.

understand your best customers even better

Identify where / when / why / how customers have choice and / or control.

create a cx hierarchy using best-customer scenarios

Pinpoint the highest priority customer experience opportunities.

set priorities in action: inside-out and outside-in

Drive strategic communication (internal / external) around these initiatives.

make cx your core strategy across entire organization

Align your resources, culture and strategy to your vision for growth.

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Memorable CX isn't an accident or an afterthought

what smart marketers understand.

To delight customers - to woo, wow and win them over - you must purposefully design empathetic experiences that deliver on your brand promise in ways that customers not just see but feel.   

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Test Your Organization on the 10 "E"s of CX

making the grade in CX means constantly iterating, continuously improving, and carefully listening to your customers. 

Here's your chance to evaluate your current level of CX competence and identify areas for improvement from from two perspectives: what the customer sees (onstage) and what happens behind the scenes (backstage) . 

take the cx quiz

Your Journey to "Wow" Starts Now.

Woo, Wow and Win!

We are excited to be partnering with the co-authors of the best-selling CX book Woo, Wow and Win to offer a collaborative Customer Experience workshop - in-person or virtually.

Full day, hands-on session(s)

You will get 6 hours of visual thinking and structured, interactive frameworks and exercises to facilitate critical, strategic discussions that are purposefully designed to:

READY.SET.

LET'S GO!

A BETTER CX STRATEGY TAKES CLARITY, CREATIVITY, AND COMMITMENT.

Smart, growth-focused leaders who are successfully navigating the changing expectations of Customer Experience are connecting with experts who can help them articulate their own organization's unique CX Strategy.

ARRANGE A CONVENIENT TIME TO SPEAK WITH OUR TEAM TO LEARN MORE.

// NKST | THOMAS A. STEWART & PATRICIA O'CONNELL

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