Your customer is always comparing their experience with you to the last, great customer experience they had - it doesn't matter whether it was with a competitor or a company in a totally different industry.
Expectations are higher. And the customer is in control.take the cx quiz get started now
Decide what you want your company to be known for and why you deserve customers' business.
Map your make-or-break moments and create a business model that rewards innovation throughout the customer journey.
Identify where / when / why / how customers have choice and / or control.
Pinpoint the highest priority customer experience opportunities.
Drive strategic communication (internal / external) around these initiatives.
Align your resources, culture and strategy to your vision for growth.
To delight customers - to woo, wow and win them over - you must purposefully design empathetic experiences that deliver on your brand promise in ways that customers not just see but feel.learn more
Here's your chance to evaluate your current level of CX competence and identify areas for improvement from from two perspectives: what the customer sees (onstage) and what happens behind the scenes (backstage) .take the cx quiz
We are excited to be partnering with the co-authors of the best-selling CX book Woo, Wow and Win to offer a collaborative Customer Experience workshop - in-person or virtually.
You will get 6 hours of visual thinking and structured, interactive frameworks and exercises to facilitate critical, strategic discussions that are purposefully designed to:
Smart, growth-focused leaders who are successfully navigating the changing expectations of Customer Experience are connecting with experts who can help them articulate their own organization's unique CX Strategy.